Appointment Information

Please Click Here for SystmOne services registration form.

How to make appointments

To make an appointment either come in person or telephone the surgery during opening hours. Alternatively you can book an appointment on-line. Children under 16 years of age should be accompanied by an adult.

 SystmOnline Services

We strongly recommend our patients to start using our online services.

These services are directly linked to our clinical system and allow you to pre-book appointments up till six weeks in advance. It is accessible and available 24 hours a day.

Register Now

Please download SystemOnline Services Registration Form and bring it to the surgery with photo-id. Our Reception team will then issue you with a unique login name and password.

SystmOnline Benefits

SystmOnline is a web based service linked to SystmOne that allows patients to:

  • manage appointments
  • view/request prescriptions
  • add/change contact details
  • complete surveys/questionnaires and submit them 
    and many more

SystmOnline App

The SystmOnline app can be used on Apple devices running the iOS operating system (iPhones and iPads). It is listed on Apple’s App Store and is available to download for free.

Patients will be able to use their existing login details to use the app (registered to SystemOne). Any login details you generate in the future will also be valid for use on the app.

Although the SystmOnline app provides a similar service to patients as the website, patients cannotuse it to do the following:
  • complete questionnaires
  • include a brief note to accompany an appointment booking or a repeat medication request

Who to see if you need to be seen urgently

This is a group practice. However, in order to maintain continuity of care it is advisable to ensure you see the same doctor each time. This may not necessarily be the doctor with whom you are registered. It is better when making an appointment to wait for your regular doctor rather than see a different doctor earlier.

You will be offered an appointment with the duty doctor if you need to be seen urgently on the day.
• For morning appointments – please ring between 7am and 10am
• For afternoon appointments – please ring between 12pm and 4pm
Reception staff will ask for a brief description of the problem as it may be something they can help with e.g. admin, hospital or medical report enquiries. This will help us keep the duty doctor appointments for medical emergencies only.

If you can not keep your appointment

Please telephone and cancel as soon as possible; we have a 24 hour cancellation line. Failure to turn up to a booked appointment without informing us is a waste of resources and unfair to other patients. Repeated offences may result in you being removed from our list.

Home visits

Whenever possible, try to come to the surgery where we are able to offer more comprehensive care. If you do need a home visit, please telephone the surgery before 10:00am if possible. Please be prepared to give some details to the receptionist about the reason for the home visit. This will enable your request to be dealt with more efficiently. The doctor will usually telephone you after they have finished their surgery to gather more details and arrange a visit if necessary. Please note, it is not a receptionist’s role to decide if the visit will take place or not, so do not expect them to confirm the visit time. The doctor can see at least 5 patients in the surgery in the time it takes to make 1 home visit. Please consider this when making a request for a visit.

Test results

At the time of any test, your GP or nurse will indicate when the result will be available and whom you should speak to. Results are given out between 11.30am – 12.30pm. Dial the main surgery number and press 2 .
If your results are within normal limits, they will be given to you by the receptionist.

Change of address or telephone number

Please notify us immediately of any changes – failure to do so may affect your registration with the practice.

What to do when the surgery is closed

The practice telephone operates 24 hours a day, 365 days of the year. When the surgery is closed, a recorded message will direct you to the out of hours emergency service. They will then ask a doctor to contact you and visit if necessary. We are members of the LCW Co-operative which is run by local doctors.